POLICY ON PRIVACY OF PERSONAL INFORMATION

Policy on Privacy of Customer Personal Information

Interstar Materials Inc. is committed to protecting the privacy and security of your personal information. This policy explains the types of personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately.

Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and corresponding provincial privacy acts.

What information does Interstar Materials, Inc. collect and how is it used?

Interstar Materials, Inc., collects personal information in order to: 

v      Fulfill products, services or information requests

v      Facilitate customer support

v      Offer new products and services

v      Measure and improve the efficiency of our websites or our marketing endeavors.

Personal information typically includes your name, address, phone number, and e-mail address. You can always choose not to provide us with any of your personal information. However, if you make this choice, we may not be able to provide you with the product, service, or information that you have requested.

Does Interstar Materials, Inc. disclose the information it collects?

Interstar Materials, Inc. will not sell your personal information. However, we may share your information with third parties acting on our behalf, or as permitted or required by law.

Disclosure to Service Providers

Interstar Materials, Inc. may share your personal information with certain service providers in order to provide products and services to you, to verify and validate information, and to address customer service matters. Examples of service providers include credit card issuers and delivery services. To reduce the risk of fraud or misuse of personal information, Interstar Materials, Inc. may also verify your personal information, including, but not limited to, your address and credit card information, with third party service providers.

We will use reasonable efforts to ensure that your personal information is used in a manner that is consistent with this Policy. If you do not wish us to provide your personal information to those service providers, we may be unable to process your transaction.

Legal Disclosure

We may disclose personally identifiable information if we are required to do so by law, or if in our good faith judgment, such action is reasonably necessary to comply with legal processes, to respond to any claims, or to protect the safety or rights of Interstar Materials, Inc. its customers, or the public.

How Does Interstar Materials, Inc. protect my information?

The security of your personal information is a  top priority for Interstar Materials, Inc. We maintain appropriate safeguards and current security standards to protect your personal information, whether recorded on paper or captured electronically, against unauthorized access, disclosure, or misuse.

Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate events from happening.

How long is my information kept?

We keep your information only as long as we need it for the products and services you  are purchasing and for a reasonable time thereafter or to meet any legal requirements. We have retention standards that meet these requirements. We destroy your information when it is no longer needed, or we remove your personally identifiable information.

You can also request that we remove your information from our records. Subject to our requirements for continued retention of your information, for example, for billing, audit, or warranty purposes, we will make every reasonable effort to honour your request.

How can I contact Interstar Materials, Inc.?

Interstar Materials, Inc. is responsible for all personal information under its control. Our Privacy Manager is accountable for Interstar Materials, Inc. being in compliance with the principles described here. If you have any questions, concerns or complaints about the privacy policies please contact us at:

EMAIL: INFO@INTERSTAR.CA

TELEPHONE: 1-800-567-1857

ADDRESS: Interstar

                   4255 Portland Blvd.

                   Sherbrooke, Quebec, Canada

                   J1L 3A5

Will this Privacy Policy Change?

To accommodate changes in our service, the technology, and legal developments, this Policy may change over time. We may add, change, or remove portions of this Policy when we feel it is appropriate to do so. Whenever we update this Policy we will change the date on the Policy to indicate when the changes were made.